Refund policy

Refund & Return Policy

At Glow Mart, we want you to be fully satisfied with your purchase. Please read our return and refund policy below.

Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • The item must be in resellable condition.

  • Proof of purchase (receipt or order confirmation) is required.

To start a return, contact us at:
Email: glowmart34@gmail.com

Return Address:
Glow Mart Warehouse
House No. 100, Street No. 01, Sultan Forts, Near Rajput Travels by Pass, Talumba Road, Mian Channu, Pakistan.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (not due to our fault)

  • Personal care items (for hygiene reasons)

  • Sale items

Damaged or Wrong Products

If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery with pictures or video proof. We will review the issue and offer a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are usually processed within 3–5 working days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or mobile wallet (JazzCash / EasyPaisa).

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Shipping Costs

Customers are responsible for return shipping costs unless the product received is damaged or incorrect.

Contact Us

If you have any questions, feel free to contact us:
Email: glowmart34@gmail.com